Terms of service

Welcome to The Scrub Zone. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing any products.

1. General Conditions

The Scrub Zone reserves the right to:

  • Refuse service or cancel an order at our discretion where permitted by applicable law.

  • Update, modify, or discontinue any product, service, or website feature without prior notice.

  • Change these Terms of Service from time to time. Any changes will be effective when posted on this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on your device or screen settings.

  • Minor variations in measurements, fabric, colour, or appearance may occur.

  • Product availability is subject to change without prior notice.

The Scrub Zone reserves the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

3. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed.

Customers are responsible for providing accurate billing and payment information. Orders may be cancelled or placed on hold if payment cannot be successfully processed or if there is an issue with the information provided.

4. Order Acceptance & Cancellation

Placing an order on our website does not necessarily guarantee acceptance of the order.

The Scrub Zone reserves the right to cancel or decline an order in circumstances including:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent or unauthorised transactions

  • Incorrect customer information

  • Other circumstances requiring cancellation

If an order is cancelled after payment has been received, the applicable amount will be processed according to our refund/credit policy and applicable law.

5. Shipping & Delivery

Orders are generally delivered within 8–10 business days.

For embroidered, personalised, or customised products, dispatch may take up to 7 business days due to the additional preparation required.

Delivery times may vary depending on the shipping location, courier service, public holidays, weather, or other circumstances beyond our control.

For complete details, please refer to our Shipping Policy.

6. Returns & Exchanges

Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions specified in our Return & Exchange Policy.

Products must generally be unused, unworn, unwashed, and returned with original tags, labels, and packaging intact.

Customized, personalised, embroidered, monogrammed, and made-to-order products are generally non-returnable and non-exchangeable, except in cases of manufacturing defects or incorrect products supplied by The Scrub Zone.

For complete details, please refer to our Return & Exchange Policy.

7. User Responsibilities

When using our website, you agree not to:

  • Use the website for any unlawful or unauthorised purpose.

  • Provide false, misleading, or inaccurate information.

  • Attempt to interfere with the operation or security of the website.

  • Attempt to gain unauthorised access to our systems or accounts.

  • Use our website to conduct fraudulent transactions.

  • Copy, reproduce, distribute, or exploit website content without our written permission.

8. Intellectual Property

All content available on The Scrub Zone website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Images

is owned by or licensed to The Scrub Zone and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers, and other service providers.

We are not responsible for the independent policies, practices, availability, or performance of third-party services. Your use of such services may also be subject to their respective terms and policies.

10. Website Availability

We aim to keep our website available and functioning properly; however, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, or other operational reasons.

11. Limitation of Liability

To the extent permitted by applicable law, The Scrub Zone shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Privacy

Your use of our website and the information you provide to us is also governed by our Privacy Policy.

We collect and use personal information as necessary to process orders, provide customer support, deliver products, and operate our website in accordance with our applicable policies and laws.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Delhi, India, unless otherwise required by applicable law.

14. Changes to These Terms

The Scrub Zone may update or modify these Terms of Service from time to time.

Any revised Terms will be posted on this page with an updated "Last Updated" date. Customers are encouraged to review this page periodically.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

The Scrub Zone
M-193, M Block Road, Block M, Vikaspuri
Delhi – 110018, India

Email: thescrubzone26@gmail.com
Phone: +91 88001 84739

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.